Resources and References

Check Out First

How to Improve: Model for Improvement
How to Improve: Model for Improvement
—Institute for Healthcare Improvement

NYS Quality Improvement for Prehospital Clinicians: The New York State Manual
NYS Quality Improvement for Prehospital Clinicians: The New York State Manual
—Bureau of Emergency Medical Services and Trauma Systems, New York State Department of Health

Rural EMS Quality Improvement Basics
Rural EMS Quality Improvement Basics
—Stratis Health

Additional References

“Attributes of a Successful Rural Ambulance Service.” n.d. Wisconsin Office of Rural Health. https://worh.org/resources/data-maps/data-and-reports/attributes-successful-rural-ambulance-service.
Crossing the Quality Chasm. 2001. National Academies Press. https://doi.org/10.17226/10027.
Dekker, Sidney. 2016. Just Culture. CRC Press. https://doi.org/10.4324/9781315251271.
Deming, W. Edwards. 2018. Out of the Crisis. The MIT Press. https://doi.org/10.7551/mitpress/11457.001.0001.
Farcas, Andra M., Remle P. Crowe, Jamie Kennel, Nicola Little, Ameera Haamid, Mario Andres Camacho, Tiffany Pleasant, et al. 2024. “Achieving Equity in EMS Care and Patient Outcomes Through Quality Management Systems: A Position Statement.” Prehospital Emergency Care 28 (6): 871–81. https://doi.org/10.1080/10903127.2024.2352582.
“Improving Safety in EMS: Reducing the Use of Lights and Siren.” 2024. National EMS Quality Alliance (NEMSQA). https://nemsqa.org/assets/LSChangePackage/Improving%20Safety%20in%20EMS%20Reducing%20the%20Use%20of%20Lights%20and%20Siren.pdf.
Langley, Gerald J., Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, and Lloyd P. Provost. 2009. The Improvement Guide. 2nd ed. Jossey-Bass Publishers. https://www.ihi.org/resources/publications/improvement-guide-practical-approach-enhancing-organizational-performance.
Lewin, Kurt. 1947. “Frontiers in Group Dynamics.” Human Relations 1 (1): 5–41. https://doi.org/10.1177/001872674700100103.
“NEMSIS Data Dictionary.” n.d. National Emergency Medical Services Information System (NEMSIS) Technical Assistance Center. https://nemsis.org/media/nemsis_v3/master/DataDictionary/PDFHTML/EMSDEMSTATE/index.html.
“NEMSQA Measures.” n.d. National EMS Quality Alliance (NEMSQA). https://www.nemsqa.org/nemsqa-measures.
“NFA Course Catalog (Emergency Medical Services: Quality Management).” n.d. U.S. Fire Administration. https://apps.usfa.fema.gov/nfacourses/catalog/search?keywords=0158.
Provost, Lloyd P., and Sandra K. Murray. 2022. The Health Care Data Guide. 2nd ed. Jossey-Bass Publishers.
“Public Performance Measures Dashboard.” n.d. National Emergency Medical Services Information System (NEMSIS) Technical Assistance Center. https://nemsis.org/view-reports/public-reports/version-3-public-dashboards/v3-public-performance-measures-dashboard/.
“QI Essentials Toolkit.” n.d. Institute for Healthcare Improvement (IHI). https://www.ihi.org/sites/default/files/QIEssentialsToolkit.pdf.
“QI Science.” n.d. Health Resources and Services Administration (HRSA) Emergency Medical Services for Children (EMSC) Program. https://emscimprovement.center/collaboratives/quality-improvement-science/.
“Science of Impropvement Whiteboard Videos.” n.d. Institute for Healthcare Improvement (IHI). https://www.youtube.com/playlist?list=PLHWxeEqcNV7zF5ENDdJIx2fXC8ygjPjrm.
“SMARTIE Goals.” 2022. Oregon Health Authority (OHA). https://www.oregon.gov/oha/HPA/dsi-tc/Documents/SMARTIE-goals-handout.pdf.
“Talking Quality: Reporting to Consumers on Health Care Quality.” n.d. Agency for Healthcare Research and Quality. https://www.ahrq.gov/talkingquality.
To Err Is Human. 2000. National Academies Press. https://doi.org/10.17226/9728.
“Year-Long Quality & Safety Course.” n.d. National Association of EMS Physicians (NAEMSP). https://naemsp.org/quality-improvement-safety-course.